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Help & FAQ

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Sage Pay is the secure payment gateway we use to take money from your credit card to send to our merchant account.

The booking fee is the service charge we issue for every transaction for using our ticket service.

*This is a nonrefundable charge
 

Postage and packing fees are the charges we issue customers when we send a ticket in the post.

*This is a nonrefundable charge

If an event has been cancelled, or an events main act didn’t perform, we offer refunds minus the booking fee and / or postal charge.


The booking fee is charged to the customer to use our box office system and payment gateway. This service charge is not refundable.

*We cannot offer refunds if you are not able to attend the event, unless it has been due to an error from our ticket shop.
 

We pay you (the promoter) 3 working days after the event date. We pay you directly into your bank account with the account number and sort code you provide in your profile after signing up.

We are legally responsible to refund ticket money if the event is cancelled or the main act didn’t perform. Beacuse of this, we have to keep hold of all ticket money for 3 working days as a security measure.


The money will always be deposited by the Wednesday following your event.